Refund policy
Return & Refund Policy
30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible, items must be unused, uninstalled, and in their original packaging.
Non-Returnable Items The following cannot be returned:
- Products that have been installed or modified
- Custom or personalized orders
- Items marked as final sale
How to Initiate a Return Email us at [your support email] with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping method — Shift is not responsible for lost return packages.
Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll receive an email confirmation when it's processed.
Damaged or Defective Items If your item arrived damaged or defective, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.